Terms & Conditions
Thank You for Choosing Clare Hanson Nail Artist
I am delighted to offer you one-to-one specialised nail, pedicure, and massage services. Please read these terms carefully, as booking an appointment signifies your agreement to these conditions. Save or print a copy for future reference.
Appointments: can still be made directly with me (for those who prefer to do so) and via the Jena booking app https://clarehansonnailartist.jena.site. Please include your name and contact details (email address and telephone/mobile number), when registering and booking for the first time, without these I will not be able to contact you to confirm (or discuss) your appointment.
Booking Fees & Payments
• Booking Fees: A 50% non-refundable booking fee is required for all new clients, with full payment preferred.
• December & January Bookings: Full payment is mandatory for appointments from Christmas week through to New Year. No bookings will be secured without payment.
• Balances & Subscriptions: Remaining balances (including VIP monthly subscriptions) are due one week before your appointment or by the morning of the booking.
Payment Methods
• Pay online at the time of booking
• Bank transfer:
Account Name: Clare Hanson
Account Number: 21690974
Sort Code: 608371
Chargeable Services
Additional charges apply for:
• Repairs: Repairs for four or more nails are charged as a new set.
• Removal: Full or partial removal before reapplication.
• Nail Art & Bling: Any design or embellishment not included in your original booking.
You may need to rebook if extra time is required but additional charges will apply.
Discounts & Promotions
• Discounts and promotions are applied automatically where applicable.
• They cannot be combined with other offers.
First Appointments
First appointments include an extended consultation to assess your needs. Additional time may be required for repairs or longer treatments.
Cancellation & Amendment Policy
• 50% of Treatment Costs Forfeited:
• Cancellations or modifications made less than 48 hours before your appointment.
• Incorrect bookings.
• 100% of Treatment Costs Forfeited:
• Cancellations or modifications made less than 24 hours before your appointment.
• No-shows, DNAs, or late arrivals beyond a 7-minute grace period.
Missed payments or fees may result in your booking slot being opened to other clients.
Empathy & Respecting Policies
I understand that life happens, and unforeseen circumstances, such as illness or childcare issues, can arise. However, last-minute changes, cancellations, or no-shows still significantly impact my business and other clients. Please note that these circumstances do not exempt you from adhering to the cancellation policy.
My salon policies are in place to ensure fairness for all and to protect the specialised, premium services I provide. By respecting these terms, you’re helping me maintain the high standards of care and attention you deserve.
No Refunds: Please note that all payments, including booking fees and services, are non-refundable.
Vouchers & Prepaid Services
• Automatic Usage: Prepaid services or gift vouchers will be applied to your appointment, provided that all salon policies, including cancellation and modification policies, are followed.
• Impact of Changes: If changes or cancellations are made outside of the permitted time frame, deductions from your voucher balance or forfeiture of the prepaid service may apply.
• Model & Prepaid Vouchers: A holding fee is standard. Prepaid vouchers roll over until their value is used, after which regular booking terms apply.
Salon Policies
• No Children or Babies: For health, safety, and comfort, children are not permitted in the salon. Bringing children will result in forfeiture of your booking fee and 100% of your service cost.
• Booking Refusals: To maintain the smooth running of the salon and ensure fairness for all clients, those who fail to adhere to these terms may have future bookings declined. Examples include repeated lateness, last-minute cancellations, no-shows, or inappropriate behaviour.
By submitting your booking fee, you accept these terms and conditions.
Prices are subject to change.
Clare x